Home > Return Policy

POLICY

  • Customised (engraved) items and sale items are not eligible for exchange or return.
  • Items are only eligible for exchange or return within 7 days of the delivery date in the unlikely event of the following:
    • Item or size sent is not as indicated in the order confirmation;
    • Customisation done is not as indicated in the order confirmation;
    • Defective or damaged item; or
    • Wrong size ordered
  • In the above situations, please contact us at heardsingapore@gmail.com or +65 8776 0388 (text/WhatsApp only). Snapshots of the item and details of your request are required for our review on a case by case basis. We will respond to you within 2 working days.
  • Items must be returned in brand new and unworn condition with the original packaging intact in order for us to process the exchange or return. We regret to inform that we are unable to process exchange or return requests if this requirement is not met.
  • If your request is approved and the item is available, we will contact you to arrange for a free 1 to 1 replacement of the item. If your requested item is not available for exchange, we will offer a return in the form of store credits for future purchase. We regret to inform that we are unable to provide returns in other forms.
  • Size exchange is offered free for the first time only. Any subsequent requests will be chargeable at a fee of $10.
  • We reserve the right to accept or reject any exchange or return request based on our review.

WARRANTY

  • We are committed to providing quality jewellery which we understand is statement of expression for your unique journey and story. We apologise for any inconvenience caused in the unlikely event of faulty or damaged items.
  • We offer a warranty period of 30 days from the date of purchase, and are happy to provide a 1 to 1 replacement if your item is defective.
  • Please note that our natural gemstones and plated jewellery may be affected by various external factors including body oils, sweat, light, heat, chemicals and normal wear. This may cause the colours to change or darken over time. Wear and tear or tarnishing, which are affected by individual use and jewellery care, will not be considered as damaged or faulty.
  • If you would like to arrange for a replacement, please contact us at heardsingapore@gmail.com or +65 8776 0388 (text/WhatsApp only). Snapshots of the item and details of your request are required for our review on a case by case basis. We will respond to you within 2 working days.
  • We reserve the right to accept or reject any replacement request based on our review.