Home > Privacy Policy

PLACING AN ORDER

Website

  • Select your preferred colour from the drop-down list on the product listing, where you can also view product description, details and pricing.
  • After adding your order to cart, you can continue shopping or review your order in your cart at the top right hand corner of the page.
  • Please check and confirm your that your order is correct before checking out.

Instagram/Facebook/WhatsApp

  • Besides our website, we also accept orders via messages on Instagram, Facebook and WhatsApp. Please indicate your order (product name, colour and quantity) name, contact number and shipping address in your message.
  • Please note that full payment (only via Paynow for this option) has to be made within 24 hours for your order to be confirmed. Orders may be cancelled without notice if the payment is not received within 24 hours.

GIFTS

  • Each item will be packed in a free gift box and a thank you card.
  • If you would like to personalise a message on the back of the thank you card, we can help to do that! Please refer to Customisation (hyperlinked) for more details.
  • If you are purchasing our items as gifts, please be assured that no physical receipts or order list will be included in the shipment as all receipts would have already been sent to you via email.

CUSTOMISATION

Jewellery engraving

  • Unless specified on the product listing, we regret to inform that we do not provide customised engraving on our jewellery.

Personalised messages

  • We provide a free message card with every item purchased. You may customise your own message – be it a reminder to yourself, or an appreciative note to your giftee!
  • If you would like your message personally handwritten by us, please let us know via the “Note to Seller” field at the Checkout page. Please limit the message to 50 words or less.
  • If you are purchasing an e-gift card for someone and would like a personalised message to go with it, you may also let us know via the “Note to Seller” field at the Checkout page and we will include it. Please limit the message to 50 words or less

CANCEL/CHANGE ORDER

  • Please ensure that items are correct before submitting your order and also in the confirmation email. Do alert us as soon as possible if you would like to change or cancel your order so that we can take action before the order is shipped out.
  • We regret to inform that we are unable to cancel or change your order once the order has been shipped out. Once you have received your order, you may initiate an exchange under our policy. Please refer here for more details.

PAYMENT

Payment options

  • We accept payment by PayPal, PayNow (for local customers only) and store credits. Please select your preferred mode of payment at check out.
  • You do not need a Paypal account to make payment. You can manually key in your credit/debit card details to proceed. All Paypal transactions are processed by solely by Paypal, and we do not store any of your card information or details.
  • If you are using store credits/e-gift card for payment, a unique dollar value voucher code would have been issued to you via email. You may use the code at checkout to redeem credits. Please note that only one voucher code can be used per transaction.
  • Local customers may now make payment by Paynow directly! Choose Payee Identification Type as UEN (Corporates & Businesses) and enter T18LL1251L. Alternatively, simply scan the QR code below to make payment!

 

 

 

 

 

 

 

 

Payment details

  • All payments will be made in Singapore Dollars.
  • If your credit/debit card is not denominated in Singapore Dollars, the final amount to be paid will be calculated in accordance with the applicable exchange rate on the day which your card issuer processes the transaction.
  • All prices shown on our website, Facebook and Instagram page does not include any taxes and duties applicable. You will be responsible for any sales taxes and customs or import duties incurred at your local customs.
  • After successful payment, a receipt and order confirmation will be sent to you via email within 1 working day.

Please contact us at heardsingapore@gmail.com or +65 8776 0388 (text/WhatsApp only) if you require further assistance on orders or payment, and we will try to facilitate the process as best as we can.