Home > Delivery & Shipping

LOCAL SHIPPING

Registered shipping

  • We offer free local shipping via Ninjavan (with real-time tracking) for orders above $50. For orders below $50, a shipping fee of $5 will be charged.
  • Your order will be dispatched for shipping within 2 working days of confirmation, and will arrive at your shipping address within 1-3 working days after the dispatch of your order.
  • Your package will come with a tracking number, which will be sent to you via email once your order has been dispatched. You can track it here.

Express shipping

  • If you would like your order to be shipped urgently, please select the express shipping options at checkout. Additional costs will apply as follows:
    • Next day express (orders submitted after 1pm): $8
    • Same day express (orders submitted before 1pm): $10
    • 3h express (orders submitted before 5pm): $15

*Express shipping costs are subject to additional surcharges based on delivery address.

  • Please ensure that you are contactable by the delivery agent for a smooth shipping process.

INTERNATIONAL SHIPPING

Registered shipping

  • We offer free standard registered airmail via DHL for orders above $120^. For orders below $120, a flat shipping fee of $20 will be charged.
  • Your order will be dispatched for shipping within 2 working days of receipt, and will generally reach you within 8-14 business days. The delivery time* will depend on your country and region.
  • Your package will come with a tracking number, which will be sent to you via email once your order has been dispatched. You can track it here.
  • We regret to inform that we are unfortunately unable to offer express shipping services internationally. If you absolutely require your items urgently, please contact us at heardsingapore@gmail.com or 65 8776 0388 (via text/WhatsApp only) and we will try our best to make arrangements.
  • Please note that you will be responsible for any sales taxes and customs or import duties incurred at your local customs.
  • Please ensure that you are contactable by the delivery agent for a smooth shipping process.

* Please allow an additional 2-3 business days in case of delays.

OTHER SHIPPING MATTERS

  • Please ensure that the shipping address entered is correct before submitting your order and also in the confirmation email. Do alert us as soon as possible if there are any errors so that we can make a change before the order is shipped out.
  • If your package is lost in transit, please contact us immediately and we will try our best to resolve the issue.
  • We regret to inform that we will not be liable for:
    • Lost packages or wrong delivery due to an incorrect/incomplete shipping address provided;
    • Lost or stolen items once declared “Delivered” by the shipping service;
    • Re-shipment costs for incorrectly delivered, unclaimed or returned packages; and
    • Any applicable customs charges and/or taxes.

Please contact us at heardsingapore@gmail.com or +65 8776 0388 (text/WhatsApp only) if you require further assistance on shipping and delivery, and we will try to facilitate the process as best as we can.